Terms and Conditions

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Simplarity.Co, LLC, a California limited liability company ("Simplarity," "Company," "we," "us," or "our"), governing your access to and use of the ImmiKnow platform, website, software, AI agents, digital resources, downloadable materials, and all related services (collectively, the "Platform"). ImmiKnow is a product and brand owned and operated by Simplarity.Co, LLC.

By accessing, using, purchasing, or subscribing to the Platform, you represent and warrant that you are at least 18 years of age, that you have the legal capacity to enter into these Terms, and that you agree to be bound by all provisions contained herein. If you do not agree to these Terms, you must immediately discontinue use of the Platform.

2. Description of the Platform

ImmiKnow is an AI-powered software platform designed exclusively for non-attorney immigration document preparers and consultants. The Platform provides operational tools including, but not limited to, AI agents, client intake systems, document preparation toolkits, client management features, workflow automations, drafting assistance, marketing tools, and digital resources.

3. Account Registration and Security

To access the Platform, you must create an account and provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. We reserve the right to suspend or terminate your account at our sole discretion, with or without notice, for any reason, including but not limited to violation of these Terms.

4. Membership, Pricing, and Payment

4.1 Membership Types

The Platform may be offered through various membership types, including but not limited to founding memberships (one-time payment, lifetime access), monthly subscriptions, and annual subscriptions, as described on the Platform at the time of purchase.

4.2 Payment

By purchasing a membership or subscription, you agree to pay all applicable fees as described at the time of purchase. Payments are processed through third-party payment processors.

4.3 Payment Plans

If a payment plan option is offered and selected, you agree to make all installment payments on their scheduled dates. Failure to complete all installment payments may result in suspension or termination of your access to the Platform.

4.4 Pricing Changes

We reserve the right to change pricing for future memberships and subscriptions at any time. Pricing changes will not affect the terms of existing founding memberships that include locked-in pricing provisions.

5. No Refund Policy

By purchasing any membership, subscription, digital resource, or service through the Platform, you acknowledge and agree that:

• •The Platform provides immediate access to digital resources, downloadable materials, AI-powered tools, and software features upon purchase or account activation.
• •Due to the digital nature of the products and services and the immediate access granted upon purchase, all sales are final and no refunds will be issued under any circumstances.
• •You waive any right to a refund, chargeback, or reversal of payment for any reason, including but not limited to dissatisfaction with the Platform, failure to use the Platform, technical issues, changes in your business circumstances, or discontinuation of your use of the Platform.
• •If you purchased a membership or subscription using a payment plan and you fail to complete all installment payments, you remain responsible for the full purchase price, and your access to the Platform may be suspended or terminated until all payments are made.
• •Initiating a chargeback or payment dispute without first attempting to resolve the issue directly with us constitutes a violation of these Terms and may result in immediate termination of your account, collection action for the amounts owed, and any costs incurred by us in responding to the chargeback or dispute, including but not limited to administrative fees, chargeback fees, and legal costs.

6. Digital Resources and Downloadable Materials

The Platform may provide digital resources, downloadable materials, templates, checklists, toolkits, guides, and other digital content ("Digital Resources"). Upon purchase and download of Digital Resources:

• •You are granted a limited, non-exclusive, non-transferable, revocable license to use the Digital Resources for your personal or business use in connection with your immigration consulting practice.
• •You may not redistribute, resell, sublicense, share, publish, or otherwise make the Digital Resources available to any third party, whether for free or for compensation, without our prior written consent.
• •Refunds are not available for Digital Resources once downloaded or accessed, as the full value of the product is delivered at the time of download or access.
• •We reserve the right to revoke your license to use Digital Resources if you violate these Terms.

7. AI Agents and Automated Features

7.1 Nature of AI Output

The Platform includes AI-powered agents and automated features that generate content, recommendations, drafts, and responses. All AI output is provided for informational and administrative purposes only. AI output does not constitute legal advice, professional advice, or a guarantee of accuracy or completeness.

7.2 User Responsibility

You are solely responsible for reviewing, verifying, and validating all AI-generated output before using it in any professional, client-facing, or filing context. Simplarity.Co, LLC is not liable for any errors, omissions, or inaccuracies in AI-generated content.

7.3 No Warranty of AI Accuracy

AI technology is inherently imperfect. We do not warrant that AI-generated output will be accurate, complete, current, or suitable for any particular purpose. You use AI features at your own risk.

8. Intellectual Property

8.1 Ownership

The Platform, including all software, code, design, content, features, AI models, branding, trademarks, trade names, logos, and intellectual property associated with ImmiKnow and Simplarity.Co, LLC, is and remains the exclusive property of Simplarity.Co, LLC. All rights not expressly granted in these Terms are reserved.

8.2 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for your personal or business use in connection with your immigration consulting practice.

8.3 Restrictions

You may not:

• •(a) copy, modify, adapt, translate, reverse engineer, decompile, or disassemble any portion of the Platform;
• •(b) create derivative works based on the Platform;
• •(c) remove, alter, or obscure any copyright, trademark, or proprietary notices;
• •(d) use the Platform to develop a competing product or service;
• •(e) scrape, harvest, or extract data from the Platform through automated means;
• •(f) sublicense, sell, rent, lease, or otherwise transfer your access to any third party.

8.4 User Content

You retain ownership of content you create and upload to the Platform. By uploading content, you grant Simplarity.Co, LLC a non-exclusive, worldwide, royalty-free license to use, store, process, and display your content solely as necessary to operate and provide the Platform and its services to you.

9. Prohibited Uses

You agree not to use the Platform to:

• •Violate any applicable federal, state, local, or international law or regulation;
• •Provide legal advice, hold yourself out as an attorney, or engage in the unauthorized practice of law;
• •Submit false, misleading, or fraudulent information;
• •Infringe upon the intellectual property rights of any third party;
• •Transmit any malware, viruses, or harmful code;
• •Attempt to gain unauthorized access to any portion of the Platform, other accounts, or connected systems;
• •Use the Platform in any manner that could damage, disable, overburden, or impair its functionality;
• •Use AI agents or automated features to generate content that is false, fraudulent, defamatory, or intended to deceive any government agency, court, or third party;
• •Share, distribute, or resell access to the Platform or any of its features;
• •Use the Platform for any purpose other than legitimate immigration consulting operations.

10. Hold Harmless and Indemnification

• •Your use of or inability to use the Platform;
• •Your violation of these Terms;
• •Your violation of any applicable law, regulation, or third-party right;
• •Any content you submit, upload, or transmit through the Platform;
• •Your interactions with your clients, including any claims arising from services you provide to your clients using the Platform;
• •Any reliance on AI-generated content, recommendations, or output provided by the Platform;
• •Any claim that your use of the Platform constitutes the unauthorized practice of law;
• •Any dispute between you and any third party, including your clients;
• •Any inaccuracy, error, or omission in information you provide through the Platform;
• •Any chargeback, payment dispute, or fraudulent payment activity associated with your account.

This indemnification obligation shall survive the termination of your account and these Terms.

11. Limitation of Liability

12. Disclaimer of Warranties

The Simplarity Parties do not warrant that:

• •The Platform will be available, uninterrupted, timely, secure, or error-free;
• •The results obtained from the Platform will be accurate, reliable, or complete;
• •The quality of any information, content, or output obtained through the Platform will meet your expectations;
• •Any errors or defects in the Platform will be corrected;
• •AI-generated content will be accurate, current, complete, or suitable for any purpose.

13. Binding Arbitration

13.1 Agreement to Arbitrate

You and Simplarity.Co, LLC mutually agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, your use of the Platform, or any aspect of your relationship with Simplarity.Co, LLC (collectively, "Disputes") shall be resolved exclusively through final and binding individual arbitration, rather than in court, except as set forth below.

13.2 Arbitration Rules and Forum

Arbitration shall be administered by JAMS (Judicial Arbitration and Mediation Services) under its Streamlined Arbitration Rules and Procedures, or by another mutually agreed-upon arbitration forum.

13.3 Arbitration Location

Arbitration shall take place in Los Angeles County, California, unless the parties mutually agree to a different location. At your request, arbitration hearings may be conducted by telephone or videoconference.

13.4 Arbitrator Authority

The arbitrator shall have exclusive authority to resolve all Disputes, including the scope, enforceability, and arbitrability of this arbitration agreement.

13.5 Arbitration Fees and Costs

Each party shall be responsible for its own arbitration fees, costs, and attorneys' fees, unless the arbitrator determines that applicable law requires a different allocation.

13.6 Opt-Out Right

You may opt out of this arbitration agreement by sending written notice to Simplarity.Co, LLC within 30 days of the date you first accept these Terms. The opt-out notice must include your full name, account email address, and a clear statement that you wish to opt out. Opt-out notices must be sent to: legal@myimmiknow.com.

14. Class Action and Jury Trial Waiver

14.1 Class Action Waiver

14.2 Jury Trial Waiver

15. Termination

15.1 Termination by You

You may terminate your account at any time by contacting us. Termination does not entitle you to a refund of any fees paid.

15.2 Termination by Us

We reserve the right to suspend or terminate your account and access to the Platform at any time, with or without cause, with or without notice.

15.3 Effect of Termination

Upon termination: (a) your license to access and use the Platform immediately terminates; (b) you must cease all use of the Platform and any Digital Resources; (c) we may delete your account data in accordance with our data retention practices; (d) all provisions that by their nature should survive termination shall survive, including Sections 5, 8, 10, 11, 12, 13, 14, and 17.

16. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the Platform after any changes constitutes acceptance. It is your responsibility to review these Terms periodically.

17. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. To the extent that litigation is permitted under these Terms, you agree to submit to the exclusive personal jurisdiction of the state and federal courts located in Los Angeles County, California.

18. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, shall be severed. The invalidity of any provision shall not affect the remaining provisions.

19. Entire Agreement

These Terms, together with the Privacy Policy and any other agreements referenced herein, constitute the entire agreement between you and Simplarity.Co, LLC regarding your use of the Platform.

20. Waiver

The failure of Simplarity.Co, LLC to enforce any right or provision shall not constitute a waiver of such right or provision.

21. Assignment

You may not assign or transfer these Terms without prior written consent. Simplarity.Co, LLC may assign these Terms without restriction and without notice.

22. Force Majeure

Simplarity.Co, LLC shall not be liable for any failure or delay resulting from circumstances beyond its reasonable control, including acts of God, natural disasters, pandemics, government actions, war, terrorism, labor disputes, power failures, internet disruptions, or third-party service provider outages.

23. Contact Information